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FAQs

  • Clothing

    • Can I change my order once placed?

      Yes, but only before your order has been picked in our warehouse.  Once this has happened your order will be made and dispatched to you. The status of your order can be viewed by logging into your account. 

    • Can I have my teamwear order dispatched sooner?

      Please select ‘fast track’ in the delivery method when placing your order. There will be an additional charge for this, but your hand made order comes out super quick!

    • Can I purchase embroidered teamwear from the Dummer store?

      All embroidered team wear must be ordered online as we hand make it all, however your order can be collected in store. You will receive a dispatch email which means your item is ready to collect which normally takes around 5 working days.

    • How do I know what size to order?

      Please refer to our size guide on each item before adding to basket. We hold blanks of most teamwear garments in our store in Basingstoke should you wish to try on before ordering, especially if items are being personalised as they cannot be refunded or exchanged. 

    • How long will my order take to be dispatched?

      We manufacture all items in house and all orders are hand made with the personalisation you require.

      As a result all team wear orders are normally shipped within 3-5 working days. If you are desperate for your kit, upgrade to our industry leading fast track service. Please note: throughout our peak periods due to high levels of orders it may take slightly longer to dispatch your order particularly if we are hand making it!

      Equipment and unpersonalised clothing have a slightly quicker turnaround of 2-3 working days. 

    • My garment is the wrong size, can I return it?

      We can exchange any item as long as there is no extra personalisation such as names, numbers or initials. Please return your item to: Serious Sport Group, Returns Department, The Dummer Cricket Centre, Dummer, Basingstoke, RG25 2AR with your completed returns form found on the reverse of your order details enclosed in your original package. Returns can only be accepted within 14 days of receipt.

  • Coaching

  • Equipment

    • Can I change my order once placed?

      Yes, but only before your order has been picked in our warehouse.  Once this has happened your order will be made and dispatched to you. The status of your order can be viewed by logging into your account. 

    • How long will my order take to be dispatched?

      We manufacture all items in house and all orders are hand made with the personalisation you require.

      As a result all team wear orders are normally shipped within 3-5 working days. If you are desperate for your kit, upgrade to our industry leading fast track service. Please note: throughout our peak periods due to high levels of orders it may take slightly longer to dispatch your order particularly if we are hand making it!

      Equipment and unpersonalised clothing have a slightly quicker turnaround of 2-3 working days. 

    • I need guidance for sizing on cricket equipment?

      Please refer to our size guides under equipment on the website, or please call the shop on 01256 398633 for further advice where we would be pleased to help.

    • If I order equipment online, when will I receive my order?

      We aim to dispatch all equipment orders within 2 working days subject to items being in stock.If you need it any sooner upgrade to our next day delivery or even fast track delivery options. If you order team wear with your equipment then it will be around 5 working days for dispatch unless you fast track the order.

    • My item isn’t suitable, can I return it?

      Please return your item to: Serious Sport Group, Returns Department, The Dummer Cricket Centre, Dummer, Basingstoke, RG25 2AR with your completed returns form found on the reverse of your order details enclosed in your original package. Returns can only be accepted within 14 days of receipt and must be in their original packaging and condition.

    • What time does the shop open on Bank Holidays

      The shop is open on the following Bank Holidays - Good Friday, Easter Monday, Early May and Spring Bank Holiday from 10am-4pm.  The Centre is also open on these Bank Holidays from 9am-4pm.  We are closed on all other Bank Holidays .

    • When is your cricket store open?

      Please see our full retail store and cricket centre opening times at the contact us section on the site. We hold nearly everything on our website in store but if you are keen on a particular item please do call in advance to make sure we have the product you are after.

  • Venue Hire